Patient Rights

HOLON HEALTH, INC: Patient Rights

Effective Date: April 27, 2026 | Version 2026.04

Holon Health, Inc. and its affiliates (collectively, “Holon”) are committed to providing care that respects your dignity, your decisions, and your rights as a patient. This Patient Rights statement describes the rights you have when you receive care from Holon. It is a public-facing summary of the rights set forth in your Client Agreement and in our Notice of Privacy Practices (NPP), and it applies to all Holon patients in every state where Holon operates.

If you have questions about your rights, or if you’d like a printed copy of this page, please contact us using the information at the end of this document.

Your Rights

Respect and dignity

You have the right to be treated with respect and dignity. You have the right to have your cultural and religious values respected by your care team. You have the right to receive care that is safe and free from abuse or neglect.

Non-discrimination

Holon does not discriminate on the basis of race, color, national origin, age, disability, sex (including pregnancy, sexual orientation, and gender identity), religion, creed, or any other classification protected by federal or state law. Holon’s non-discrimination commitment is consistent with Section 1557 of the Affordable Care Act and applicable state law.

Language assistance services and auxiliary aids are available to you at no cost. To request a language interpreter, a sign language interpreter, or an alternative format (large print, audio, accessible electronic), contact us using the information at the end of this document.

Quality and qualified care

You have the right to receive timely care from qualified clinicians and to receive the least restrictive, most appropriate care available. Holon’s clinicians are licensed in the state where you are located at the time of your visit. Holon’s Peer Recovery Specialists are certified in each state where Holon operates.

Participation in your care

You have the right to participate in decisions about your care, including the development of your care plan. You have the right to express informed consent for the release of your information, and to refuse care or treatment to the extent permitted by law, having been informed of the consequences.

Information about your care

You have the right to receive, in language you understand, information about your diagnosis, treatment options, expected outcomes, and risks; about the providers who are treating you; and about Holon’s policies and procedures that affect your care.

Privacy and confidentiality

You have the right to privacy during clinical visits and communications. You have the right to confidentiality of your records, including the federal protections of HIPAA, the federal substance use disorder confidentiality rules at 42 C.F.R. Part 2, and applicable state law. Our Notice of Privacy Practices describes how we use and protect your protected health information and your specific HIPAA rights.

Access to your records

You have the right to inspect and obtain a copy of the protected health information Holon maintains about you, including in electronic form, and to direct us to send a copy to a person or entity you designate. You have the right to request an amendment to your records and to an accounting of certain disclosures.

Right to be notified of a breach

You have the right to be notified if a breach of your unsecured protected health information occurs.

Right to know about artificial intelligence

Holon uses automated tools and artificial intelligence (AI) to support your care — for example, to personalize reminders, to support your clinician’s documentation, to verify activities for the Rewards program, and for compliance and quality. You have the right to know that AI is being used in your care, and you have the right to request that a Holon team member review any communication you receive that was generated with AI assistance. Clinical decisions about your care are made by Holon clinicians, not by AI alone.

Good Faith Estimate

If you are uninsured or self-pay for any service, you have the right to receive a written Good Faith Estimate of expected charges before your scheduled service, consistent with the federal No Surprises Act.

Right to consult and to refuse

You have the right to consult with legal counsel and other clinicians of your choosing. You have the right to refuse treatment to the extent permitted by law.

Telehealth choice

You have the right to refuse telehealth at any time and to request an in-person visit, where available, without affecting your right to future care.

Complaints — without retaliation

You have the right to file a grievance or complaint with Holon, with the U.S. Department of Health and Human Services Office for Civil Rights, with your state Medicaid program, and with the appropriate state professional licensing or oversight body. Filing a complaint will not affect the care you receive from Holon.

End treatment and obtain records

You have the right to end treatment with Holon at any time and to request that your records be transferred to another provider.

A copy of your rights

You have the right to receive a copy of these rights, of the Notice of Privacy Practices, and of any consent or authorization you sign with Holon. The current Notice of Privacy Practices is available at holonhealth.com/notice-of-privacy-practices and from the Holon Privacy Officer.

How to exercise your rights

To ask a question, request information, request language assistance or auxiliary aids, exercise any of the rights above, or file a complaint, contact:

Holon Health, Inc.

3540 Pump Rd, #1188

Richmond, VA 23233-1115

Phone: 877-465-6650

General questions: engagement@holonhealth.com

Compliance and privacy: compliance@holonhealth.com

Federal complaints.

U.S. Department of Health and Human Services, Office for Civil Rights,

200 Independence Avenue S.W.,

Room 509F, HHH Building,

Washington, D.C. 20201.

Phone: 800-368-1019 (TDD: 800-537-7697).

Online complaint portal: ocrportal.hhs.gov/ocr/smartscreen/main.jsf.

Related documents

Notice of Privacy Practices — describes how Holon uses and protects your protected health information.

Client Agreement — the agreement you sign at the start of care, including your HIPAA authorization, 42 C.F.R. Part 2 consent, telehealth consent, Vibe consent, and other clinical consents.

Privacy Policy — describes how Holon’s website and the Vibe app handle non-medical personal information (cookies, analytics, contact form data, and similar).