SMS Terms

HOLON HEALTH, INC: SMS Terms and Conditions

Effective Date: April 27, 2026 | Version 2026.04

1. Program Description

Holon Health, Inc. and its affiliates (collectively, “Holon,” “we,” “us,” or “our”) operate a text messaging program — Holon Care Engagement Alerts (the “Program”) — that helps current and prospective patients stay engaged with their care. The Program may be used to send appointment reminders, care-plan reminders, clinical notifications (for example, lab-result notifications, prescription-refill notifications), service updates, and other patient-engagement messages.

These SMS Terms and Conditions (“SMS Terms”) apply when you opt in to the Program. They are part of, and should be read together with, our Terms of Use and our Privacy Policy. If you are a Holon patient, you also separately consent to the Program in your Client Agreement and may opt out at any time as described below.

2. Important note about protected health information

Some Program messages may include information about your care or appointments — for example, the date and time of a scheduled visit and the name of your Holon care team member. Federal law (HIPAA) treats this kind of information as protected health information (PHI). By opting in to the Program, you authorize Holon to send messages that may contain PHI to the mobile number you provide. The Holon Client Agreement contains your detailed authorization.

Standard text messages are not encrypted. That means there is some risk that information sent in this way could be seen by someone other than you. By opting in, you accept this risk in exchange for the convenience of text messaging. If you would prefer encrypted communications, use the secure messaging feature in the Holon Vibe application.

Vendors that operate the Program on Holon’s behalf, including the SMS gateway and any analytics or AI tools that process messages, do so under a HIPAA Business Associate Agreement, and use only the minimum information necessary for the purpose.

3. How to opt in

To enroll in the Program, confirm your mobile number through the Holon enrollment flow (in Vibe or with a Holon team member) and reply YES (or tap the equivalent confirmation) when asked whether you would like to receive Care Engagement Alerts. Holon will send a confirmation message after your opt-in is recorded.

Consent is not a condition of treatment. You will not be denied care if you decline to receive text messages.

4. Message frequency

By opting in to the Program, you will receive a daily text message reminding you to log in to the Vibe application. You may also receive additional messages from time to time as part of your care — for example, an appointment reminder before each scheduled visit, a care-plan check-in, a clinical notification, or a follow-up from your Holon care team. On average, this means approximately one message per day, with additional messages on visit days and as your care plan calls for. Message volume may be higher in weeks when you have multiple visits and lower when you do not.

You can pause or stop messages at any time by replying STOP, as described in Section 6. If Holon materially increases the baseline frequency, we will notify you and give you the opportunity to opt out before the change takes effect.

5. Fees

Holon does not charge you a fee for the Program. Message and data rates from your wireless carrier may apply. Check with your carrier for details about your messaging plan.

6. How to opt out (STOP) and get help (HELP)

Opt out at any time by replying STOP to any Program message. After you opt out, we will send a confirmation message and stop sending you Program messages.

Get help at any time by replying HELP to any Program message. You can also call us at 877-465-6650 or email engagement@holonhealth.com for help with the Program.

Re-enrollment after opt-out. If you have opted out and would like to re-enroll, text START or contact Holon at 877-465-6650 or engagement@holonhealth.com. You will be asked to confirm your enrollment again before any further messages are sent.

7. Carriers and delivery

The Program is supported on all major U.S. wireless carriers. Holon is not responsible for delays, failures, or interruptions in message delivery caused by your wireless carrier or by other circumstances beyond Holon’s control. Carriers are not liable for delayed or undelivered messages.

8. Sample messages

The messages you receive will vary based on your care plan. Examples of the types of messages we send include:

Appointment reminder: “Holon Health: This is a reminder of your appointment on [Date] at [Time] with [Name]. Reply C to confirm or call 877-465-6650 to reschedule. Reply STOP to unsubscribe.”

Care-plan check-in: “Holon Health: Hi [First name] — please complete this week’s check-in in Vibe: [link]. Reply STOP to unsubscribe.”

Care team introduction: “Holon Health: Welcome — your care team has been assigned. Open Vibe to see who’s on your team and to schedule your first visit. Reply STOP to unsubscribe.”

Engagement Specialist follow-up: “Holon Health: Hi [First name], this is [Name] from Holon. We’d like to check in with you. Please reply or call 877-465-6650. Reply STOP to unsubscribe.”

Daily Vibe reminder: “Holon Health: Good morning [First name] — open Vibe today to check in on your care plan: [link]. Reply STOP to unsubscribe.”

Sample messages are illustrative only. Actual messages may differ based on your care plan, the nature of the communication, and message length limitations. Some messages contain links to the Holon Vibe application; tapping a link does not require additional fees.

9. Use of automated tools and artificial intelligence

Holon uses automated tools and artificial intelligence (AI) to schedule, personalize, and send some Program messages. Vendors and tools that handle PHI operate under Business Associate Agreements and use only the minimum information necessary for the purpose. Clinical decisions are made by Holon clinicians. If you have questions about how AI is used in the Program, contact compliance@holonhealth.com.

10. Privacy

Holon will not sell your mobile number. Holon will not share your mobile number with third parties for their own marketing. Holon will share your mobile number with vendors and partners only as necessary to operate the Program — for example, with the SMS gateway and analytics providers under contract — and as described in our Privacy Policy and our Notice of Privacy Practices. Read the Privacy Policy at holonhealth.com/privacy-policy and the Notice of Privacy Practices at holonhealth.com/notice-of-privacy-practices.

11. Language and accessibility

On request, Program messages can be provided in Spanish and other languages Holon supports. Auxiliary aids and assistive formats are available at no cost. To request a different language or accessibility accommodation, contact 877-465-6650 or engagement@holonhealth.com.

12. Limitation of liability

To the fullest extent permitted by applicable law, Holon will not be liable for any damages of any nature, including incidental, special, or consequential damages, arising out of or related to your use of the Program. This limitation does not apply to liability that cannot be limited by law (for example, certain personal injury claims).

13. Arbitration and class action waiver

Please read this carefully. It affects your rights. Any dispute or claim relating in any way to your use of the Program will be resolved by binding arbitration, rather than in court.

Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause and the arbitrability of any dispute) between you and Holon, or Holon’s employees, agents, successors, or assigns, will be settled exclusively through binding and confidential arbitration, except that you or Holon may bring claims in small-claims court if the dispute qualifies. Each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

This agreement to arbitrate is intended to be broadly interpreted, and expressly includes claims brought under the Telephone Consumer Protection Act, 47 U.S.C. § 227 et seq. (“TCPA”), or any other statute, regulation, or legal or equitable theory. You and Holon agree that the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”), applies to this agreement to arbitrate and governs all questions of whether a dispute is subject to arbitration. Unless you and Holon agree otherwise in writing, arbitration shall be administered under the JAMS rules in effect at the time of filing. The arbitrator must honor the terms and limitations of this agreement and may award damages and relief authorized by law and the JAMS rules. The arbitration decision and award is final and binding (with limited exceptions under the FAA), and judgment on the award may be entered in any court of competent jurisdiction. There is no judge or jury in arbitration; arbitration procedures are simpler and more limited than rules applicable in court.

BY ENTERING INTO THIS AGREEMENT, YOU AND HOLON ARE EACH WAIVING THE RIGHT TO SUE IN COURT, INCLUDING THE RIGHT TO RECEIVE A TRIAL BY JURY, AND THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

This agreement does not allow class arbitrations even if the JAMS procedures or rules would. You and Holon are entitled to pursue arbitration on an individual, bilateral basis only. Unless you and Holon agree otherwise in writing, the arbitrator may not consolidate more than one party’s claims with any other party’s claims and may not preside over any form of representative or collective proceeding.

Payment of all filing, administration, and arbitrator fees will be governed by the JAMS rules. Arbitration under this agreement shall be held in the U.S. county where you live or work, in Henrico County, Virginia, or any other location to which we mutually agree, subject to Virginia law. The arbitrator may award the same damages and relief on an individual basis as a court (including injunctive relief). Any judgment on the award may be entered in any court of competent jurisdiction.

This agreement to arbitrate does not preclude you from raising issues with federal, state, or local agencies. Such agencies can, where the law allows, seek relief on your behalf.

How to opt out of arbitration

You may opt out of this agreement to arbitrate by sending Holon written notice within 30 days of the date you first accepted these SMS Terms. Send your opt-out notice to compliance@holonhealth.com with the subject line “SMS Arbitration Opt-Out” and include: (1) your name, (2) your address, (3) your mobile phone number, (4) the title and version of these SMS Terms (“SMS Terms and Conditions, Version 2026.04”), and (5) a clear statement that you wish to opt out of the arbitration provision. Opting out of arbitration will not affect any other portion of these SMS Terms or your participation in the Program.

14. Changes to these SMS Terms

Holon may update these SMS Terms from time to time. The most current version will be posted at holonhealth.com/sms-terms and will include the effective date. If we make material changes, we will notify you through the Site, the Vibe App, or by another reasonable means before the change takes effect, and we will give you a meaningful opportunity to opt out of the Program if you do not accept the change. Your continued use of the Program after a change takes effect indicates acceptance of the updated SMS Terms.

15. Governing law and severability

These SMS Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration provision.

If any provision of these SMS Terms is held invalid, void, or unenforceable, the remaining provisions will continue in full force and effect. Any unenforceable provision will be reformed to the minimum extent necessary to make it enforceable while preserving the parties’ intent.

16. Contact us

Questions about the Program?

Holon Health, Inc.

3540 Pump Rd, #1188

Richmond, VA 23233-1115

Phone: 877-465-6650

General questions: engagement@holonhealth.com

Privacy and compliance: compliance@holonhealth.com

Notice of Privacy Practices: www.holonhealth.com/notice-of-privacy-practices